Privacy Policy: How We Collect and Protect Your Data

Updated: 13 September 2026

This Privacy Policy explains how Aussie Jack ("we", "us", "our"), accessible at aussiejack.com, collects, uses, discloses and protects personal information belonging to our customers and website visitors. By registering an account or using our services, you acknowledge that your personal information will be handled in accordance with this Policy.

1. Information We Collect

To comply with Applicable Customer Identification Procedures (ACIP) and our obligations under Australian anti‑money laundering law, we collect the following categories of personal information:

• Identity data: full name, date of birth, residential address, government‑issued identification documents, and proof‑of‑age documentation required for age verification.
• Contact data: email address, phone number, and postal address.
• Financial data: payment method details, transaction history, and deposit/withdrawal records. We do not accept cryptocurrency, digital currencies, or any blockchain‑based payment instruments as part of our services.
• Account and activity data: login credentials, gameplay history, account preferences, self‑exclusion status, and responsible gambling settings.
• Technical data: IP address, device information, browser type, and cookie identifiers collected through your use of aussiejack.com.
• Communications data: correspondence with our support team and records of customer service interactions.

2. How and Why We Use Your Information

We process personal information on the following legal bases:

• Legal obligation: to verify your identity and age before account creation, to screen against the National Self‑Exclusion Register, and to maintain records required under our AML/CTF program registered with AUSTRAC.
• Contractual necessity: to open and administer your account, process deposits and withdrawals, and provide the wagering services you request.
• Legitimate interest: to detect and prevent fraud, unauthorised access, and underage gambling, and to maintain the security of our platform.
• Consent: to send you marketing communications (where permitted) and to place non‑essential cookies, both of which you may withdraw at any time.

We do not use your information to extend credit for our services, and we do not facilitate gambling through digital currencies.

3. Age Verification and Underage Protection

We are required to prevent any person under 18 years of age from gambling. As part of account registration, we verify your identity and date of birth using the documents you provide and, where necessary, third‑party verification checks. We retain records of this verification as part of our compliance obligations.

4. Self‑Exclusion and Responsible Gambling

If you are listed on the National Self‑Exclusion Register, we are prohibited from providing you with licensed interactive wagering services, and we process the minimum personal information necessary to identify and enforce this exclusion. We work with recognised responsible gambling support services and may share relevant account information with them where you seek assistance or where required by regulators such as the relevant state or territory gambling authority.

5. Disclosure of Your Information

We may disclose personal information to:

• Regulators and government bodies, including AUSTRAC and relevant state/territory gambling regulators, where required by law.
• Identity verification and fraud prevention service providers acting on our behalf.
• Payment processors necessary to complete your transactions (excluding any cryptocurrency or blockchain‑based providers).
• Professional advisers, law enforcement, or courts where required to comply with a legal obligation.

We do not sell your personal information to third parties.

6. Cookies

Our website uses cookies and similar technologies to operate core account and security functions, remember your preferences, and, where you consent, to support optional features. You can control or disable non‑essential cookies through your browser settings; disabling essential cookies may limit your ability to use certain account functions.

7. Data Security

We maintain technical and organisational measures to protect personal information against unauthorised access, loss, or misuse, consistent with our obligations as a designated gambling service provider.

8. Your Rights

Depending on your circumstances, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information we are not otherwise required to retain for legal or regulatory purposes.
• Object to or restrict certain processing, including direct marketing.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, contact us at [email protected]. We may need to verify your identity before actioning your request, and we may be unable to fulfil requests that conflict with our legal or regulatory obligations, including AML/CTF recordkeeping.

9. Retention of Information

We retain personal information for as long as necessary to provide our services and to satisfy our legal, regulatory, and compliance obligations, including those relating to identity verification and anti‑money laundering recordkeeping.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Material changes will be notified through our website.

11. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at [email protected].